The privacy and security of your personal data are a priority for Chretien, and that is why, in addition to collecting and managing them with great care, we take specific measures to ensure they are kept safe. The following information sets out the main ways in which Chretien processes your personal data when you visit the chretien.com website (hereinafter the "Website") and use the services we offer.
Please also read our "Cookie Policy," the "Terms of Use" of the Chretien website, and our "General Terms of Sale," which contain detailed information about the terms of our services.
GENERAL INFORMATION
Who is the data controller?
Chretien, a French limited company with a corporate capital of 16,297,330.00 euros, registered in the commercial register of Paris under number 612 048 629 and whose registered office is at 22 rue du Faubourg Saint Honoré – 75008 Paris, is the Data Controller, i.e. the party which decides why and how your personal data are processed.
You may contact Chretien at any time at the above address or via our Customer Service.
Who is the Data Protection Officer?
Chretien has appointed a Data Protection Officer whose email address is as follows: dpo@chretien.com
If you wish, for any request relating to the protection of your personal data or to exercise your rights, you can contact Chretien’s Data Protection Officer (DPO) at the Data Controller’s address above or by writing to our Customer Service.
WHAT PERSONAL DATA DO WE COLLECT?
The categories of personal data collected and processed by Chretien when you visit the chretien.com website or make your purchases on it are the following:
we collect the personal data needed to complete your purchase on chretien.com, such as your last name and your first name, your email address, your delivery address, your invoice address, your country, your telephone number, and your payment information;
we collect your email address, your last name and first name, and your consent when you sign up for our newsletter service;
we process the personal data that you provide when you contact our Customer Service, in order to provide you with the requested assistance;
we collect and use your personal data for our marketing communications
to identify you on your customer account, we collect your last name and your first name, your email address, your telephone number, your country, your password, and your email preferences. With your express agreement and through the analysis of your personal data, we can process information regarding your areas of interest and preferences with respect to our products and services, in order to communicate offers and proposals to you which are in line with your tastes;
we collect information about your visit to chretien.com, such as the pages you view and how you interact with them, and we keep this information on our servers.
Note that Chretien does not process the personal data of minors. By accessing chretien.com and by using the services of Chretien, you state that you are over 18 years of age. For California residents, you can learn more about COPPA and how to protect your children’s privacy online here.
HOW DO WE USE THE PERSONAL DATA COLLECTED?
Chretien collects and processes your personal data for the following purposes:
to enter into and perform the purchase contract for the products offered for sale on the chretien.com website. When you buy a product, we ask you for the personal data needed to finalize and perform the contract in question, such as payment checks and the related anti-fraud controls if you choose to pay by credit/debit card, invoicing and product delivery information, and the possible
need for contact information to facilitate communication regarding the purchase and delivery process.
We collect and process your personal data for the purpose of fulfilling our contractual obligations to you as a customer. This includes processing your payment, arranging for shipping or delivery of the products, and providing customer support related to your purchase. It is necessary for us to obtain this information in order to fulfill our contractual obligations and deliver the products you have purchased.
Additionally, we may use your personal data for the following purposes:
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Customer communication: We may use your contact information to communicate with you regarding your purchase, provide updates on the status of your order, and respond to any inquiries or concerns you may have.
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Order processing and fulfillment: We use your personal data to process and fulfill your orders, including verifying payment details, arranging for shipping or delivery, and generating invoices or receipts.
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Fraud prevention and security: We may use certain personal data, such as payment information, to detect and prevent fraudulent activities, ensuring the security of our customers and our business.
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Customer support: Your personal data may be used to provide customer support and address any issues or inquiries you may have regarding your purchase or our products and services.
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Legal compliance: We may process your personal data to comply with legal obligations, such as tax or accounting requirements, as well as to respond to lawful requests or orders from authorities.
We treat your personal data with the utmost care and take appropriate measures to ensure its security and confidentiality. We only retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
By providing your personal data during the purchase process, you consent to the collection, processing, and use of your information as described in this privacy policy. If you have any concerns about the handling of your personal data, please refer to the previous section on your rights and how to contact our Data Protection Officer.
Please note that this privacy policy is subject to change, and any updates will be communicated to you through appropriate means. It is recommended that you review this policy periodically to stay informed about how we collect, use, and protect your personal data.
Data portability: You have the right to receive the personal data you have provided to LANVIN in a structured, commonly used, and machine-readable format. You can also request that these data be transmitted to another data controller, if technically feasible.
Restriction of processing: In certain circumstances, you have the right to request the restriction of the processing of your personal data. This means that LANVIN will temporarily suspend the processing of your data, while verifying the accuracy or legitimacy of the request.
Objection to processing: You have the right to object to the processing of your personal data when it is based on LANVIN's legitimate interests. LANVIN will cease processing your data, unless there are compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
Erasure of data: You have the right to request the erasure of your personal data under certain conditions. LANVIN will comply with your request, unless there are legal obligations or legitimate grounds that require the retention of the data.
Complaints: If you believe that your rights regarding the processing of your personal data have been violated, you have the right to lodge a complaint with the relevant supervisory authority.
To exercise your rights or for any inquiries regarding the processing of your personal data by LANVIN, you can contact the Data Protection Officer (DPO) at the following email address: dpo@chretien.com. Alternatively, you can reach out to our Customer Service for assistance.
Please note that any changes or modifications to this privacy policy to fit your brand, Chretien, should be reviewed and approved by legal professionals to ensure compliance with applicable laws and regulations.