Accessibility Statement


Compliance Status

We firmly believe that the internet should be available and accessible to everyone. As such, we are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to strictly adhere and comply with the standards set forth by the World Wide Web Consortium (W3C) in the Web Content Accessibility Guidelines 2.1 (WCAG 2.1), Level AA. These guidelines outline best practices that increase the accessibility and usability of our web content for individuals with a wide array of disabilities and/or impairments. Conformance with WCAG 2 guidelines ensures that the website is accessible to individuals with motor impairments, visual impairments, cognitive disabilities, and more. This website utilizes various technologies that are meant to always make it as accessible as possible. We utilize an accessibility interface that permits individuals, including differently-abled individuals, to adjust the website's UI (user interface) and customize the design to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background to optimize its accessibility level constantly. This application remediates the website's HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

Web platforms and services are constantly evolving, along with the support for assistive computer technologies. We welcome your feedback for improving the usability and accessibility of our website, applications, and services. If you wish to contact the website's owner, please email or call +1-855-247-8436.

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure visually impaired users that use screen readers can easily read, comprehend, and enjoy the website's functions. As soon as a user with a screen-reader enters our website, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate our site effectively. Here's how our website covers some of the most important screen-reader requirements:

Screen-reader optimization: We run a process that learns the website's components from top to bottom to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the website's images. It provides an accurate and meaningful image-object recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only press the Alt+ keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

Keyboard navigation optimization: The background process also adjusts the website's HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

In addition, keyboard users will find content-skip menus available at any time by clicking Alt+2, 

In addition, keyboard users will find content-skip menus available at any time by clicking Alt+2, allowing them to quickly navigate to specific elements on the website. These skip menus enhance efficiency and provide a seamless browsing experience for individuals who rely on keyboard navigation.

Disability profiles supported on our website

We have implemented various disability profiles to cater to the diverse needs of our users:

  1. Epilepsy Safe Profile: This profile eliminates the risk of seizures resulting from flashing or blinking animations and risky color combinations, ensuring a safe browsing experience for individuals with epilepsy.

  2. Vision Impaired Profile: Adjustments made under this profile enhance accessibility for users with visual impairments such as degrading eyesight, tunnel vision, cataract, glaucoma, and others.

  3. Cognitive Disability Profile: This profile includes assistive features to aid users with cognitive disabilities like autism, dyslexia, CVA, and more, helping them focus on essential elements more easily.

  4. ADHD Friendly Profile: The ADHD Friendly Profile minimizes distractions and noise, enabling individuals with ADHD and neurodevelopmental disorders to browse, read, and focus on essential elements more effectively.

  5. Blind Users Profile (Screen-readers): This profile ensures compatibility with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack, providing blind users with seamless access to the website's content.

  6. Keyboard Navigation Profile (Motor-Impaired): This profile enables individuals with motor impairments to operate the website using keyboard shortcuts and navigation keys like Tab, Shift+Tab, and Enter. Users can jump to specific elements conveniently using shortcuts such as "M" (menus), "H" (headings), "F" (forms), "B" (buttons), and "G" (graphics).

Additional UI, design, and readability adjustments

To further enhance the user experience, we offer additional adjustments and customization options, including:

  • Font adjustments: Users can modify the font size, family (type), spacing, alignment, line height, and more to suit their preferences.

  • Color adjustments: Various color contrast profiles are available, such as light, dark, inverted, and monochrome. Users can also choose different color schemes for titles, texts, and backgrounds from a selection of seven options.

  • Animations: Individuals with epilepsy can easily stop all running animations, including videos, GIFs, and CSS flashing transitions, with a single click.

  • Content highlighting: Users have the option to emphasize essential elements such as links and titles, improving readability and focus. They can also choose to highlight only focused or hovered elements.

  • Audio muting: For users with hearing devices or sensitivity to audio, the option to mute the entire website instantly provides relief from automatic audio playing.

  • Cognitive disorders: We incorporate a search engine linked to Wikipedia and Wiktionary, enabling individuals with cognitive disorders to decipher meanings of phrases, initials, slang, and other terms.

  • Additional functions: Users can personalize their experience by changing cursor color and size, utilizing a printing mode, enabling a virtual keyboard, and accessing many other useful functions.

Assistive technology and browser compatibility

We strive to support a wide range of browsers and assistive technologies, ensuring compatibility with the tools that best suit our users' needs. Our website has been extensively tested and optimized for popular browsers such as Google Chrome, Mozilla Firefox, Apple Safari, Opera, and Microsoft Edge. Additionally, we have ensured compatibility with screen-readers like JAWS and NVDA, supporting both Windows and MAC users.

Notes, comments, and feedback

While we have made significant efforts to make our website accessible to all, we acknowledge that there may still be select pages or sections that pose accessibility challenges. We are dedicated to continually improving our accessibility features, options, and technologies to provide 

the optimal level of accessibility as technology advances. We welcome your feedback and input to help us identify areas for improvement and address any accessibility or usability concerns.

If you have any inquiries related to accessibility or require assistance with accessibility features, please reach out to our customer service team. You can contact us by email at or by phone at 1-855-247-8436. Our dedicated team is available to assist you and provide the necessary support.

At Chretien's, we are committed to ensuring equal access and inclusivity for all users. We value diversity and strive to create an online environment where everyone can navigate, interact, and enjoy our website's content without limitations.

Thank you for choosing Chretien's. We appreciate your support and look forward to serving you with the utmost accessibility and user-friendly experience.